Frequently Asked Questions
Why was my New Zealand Digital passport rejected by the DIA for being the incorrect file size / aspect ratio?
Ensure that you used the "New Zealand Passport (Online Application)" Template, these will save files of the correct size - you can check your original it should end with the name...1800x2400.jpg, if it ends with 35x45 you have used the wrong template.
another reason is that a customer may have forwarded their image via email, and that email program resized it.
Why was my UK printed passport rejected by NZ post?
Some NZ post shops insist that the cut passports are 35mmx45mm, IDphotos template prints at 36mmx46mm to ensure that when passports are cut there are no white edges showing. Simply trim your photos to the 35x45mm size and re-submit, alternatively you can edit the template to have no 1mm margin..
(Click SETTINGS--LAYOUT--select the template you want to modify, then click EDIT, and " MARGIN FOR CUTTING" you can set this to zero) Be aware this will affect this template for ALL passports that use it.
How do I turn on Automatic updates?
Click on SETTINGS (screwdriver and spanner Icon), then select ADMINISTRATION. under "Updates and Tchnical support" click the check box. and restart the software.
How do I turn off the Deactivate icon?
Click on SETTINGS (screwdriver and spanner Icon), then select USER INTERFACE. untick the box with the lock that says "Deactivate". (this is available in version 6 only)